Frequently Asked Questions
Your guide to performance gear and support.
How long does shipping take for performance components?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for athletes needing gear before race day.
What is your return policy on cycling accessories?
We offer a 30-day return policy for unused items in their original packaging. Please note that installed components or custom-built wheels are subject to a restocking fee.
Do your products come with a manufacturer warranty?
Yes, all Profile Design products are covered by a 2-year limited warranty against manufacturing defects to ensure your performance is never compromised.
How do I ensure I am ordering the correct size aero bars?
We provide a comprehensive sizing guide on each product page. We recommend measuring your handlebar diameter and preferred reach before completing your purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna for high-performance equipment upgrades.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey from our warehouse to your door.