Returns & Exchanges
At Profile Design, we are committed to your performance and satisfaction. If your new cycling gear doesn't meet your expectations, you may return unused items in their original packaging within 30 days of purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the components or accessories you wish to return.
Prepare the Package
Securely pack the items in their original boxes, ensuring all aerodynamic components, hardware, and manuals are included to avoid restocking fees.
Attach Shipping Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return shipment.
Receive Your Refund
Once our technicians inspect the gear at our warehouse, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing